Camera Setup Agent (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our security camera installation services, website, and related offerings.

1. Information We Collect

   When you use our services, we may collect the following types of information:

   • Personal Information: Name, phone number, email address, billing details, service address, and property details(to provide installation services).
   • Technical Information: Device details (model & specifications), network configuration info (only if necessary for setup).
   • Service Usage Information: Customer service interactions (calls, emails, messages), appointment records, and installation history.

   Note: We do not monitor or record video footage from your installed cameras. Any footage is stored locally or on third-party services (e.g., cloud providers) chosen by you, and is not accessed by Camera Setup Agent unless explicitly authorized for troubleshooting.

2. How We Use Your Information

   • Provide and manage installation and maintenance services
   • Communicate about appointments, updates, and support
   • Process payments and issue invoices
   • Improve our services and customer experience
   • Comply with legal and regulatory requirements

3. How We Share Information

   We do not sell your personal information. We may share your data only in the following cases:

   • Service Providers: With trusted partners (e.g., payment processors, cloud storage vendors) who assist in delivering services.
   • Legal Compliance: If required by law, regulation, or court order.
   • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

4. Data Security

   We use industry-standard safeguards to protect your personal information against unauthorized access, disclosure, or misuse. While no system is completely secure, we take reasonable steps to minimize risks.

5. Data Retention

   We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights

   Depending on your location, you may have rights under applicable privacy laws, such as:

   • Accessing and reviewing your personal information
   • Requesting corrections or updates
   • Requesting deletion of your data (subject to legal obligations)
   • Opting out of marketing communications

   To exercise these rights, contact us at the details provided below.

7. Third-Party Services

   Some installations may integrate with third-party platforms (e.g., smart home apps, cloud video storage). Please review their privacy policies, as we are not responsible for how they handle your information.

8. Children’s Privacy

   Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

   We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”